100% Satisfaction Guarantee

Customer service is our number 1 priority. We strongly believe in our products and the relaxing benefits of Dippin Diamonds. Our satisfaction guarantee has no fees for refunds and returns and we even send you a gift card to cover your shipping expenses. Here’s how it works.

Get the item you ordered or your money back – guaranteed

We are only satisfied when you are satisfied. Our money back guarantee has no extra fees and covers your full purchase price.  Follow these steps within 30 days of receiving your order to get your refund or replacement. For damaged items, you can choose between a refund and replacement, while for missing items we will send you a replacement. Feel free to contact us if you have another suggestion on how we can help you the best.

Change of Heart?

Returns are easy with Dippin Diamonds. All our products are returnable, except for custom diamond paintings.* An item must be returned in the same condition in which it was received.  Follow these easy steps to make a return within 30 days of receiving your order.

*Unfortunatelly we can not accept returns of custom made diamond paintings. We assist and advise you with your custom order to ensure you are satisfied with your purchase by guiding you through the selection canvas size for each custom diamond painting. Of course, if your painting is not as described or missing, you can still get a refund.

In Short

Have a question? We’re here to help! Contact us within 30 days of receiving your order and we will ensure you are satisfied with your purchase.