Customer service is our number 1 priority. We strongly believe in our products and the relaxing benefits of Dippin Diamonds. Our satisfaction guarantee has no fees for refunds and returns and we even send you a gift card to cover your shipping expenses. Here’s how it works.
We are only satisfied when you are satisfied. Our money back guarantee has no extra fees and covers your full purchase price. Follow these steps within 30 days of receiving your order to get your refund or replacement. For damaged items, you can choose between a refund and replacement, while for missing items we will send you a replacement. Feel free to contact us if you have another suggestion on how we can help you the best.
If an item hasn’t arrived or isn’t as described, contact our service centre and tell us what’s up. Please mention your order number for quick processing.
We will reach out to you within 24h and resolve the issue. With damaged items you always have the option for a refund or replacement item free of charge.
You can count on hearing from us within 48h with a refund. If you choose to receive a new item, you will get a new tracking code.
Returns are easy with Dippin Diamonds. All our products are returnable, except for custom diamond paintings.* An item must be returned in the same condition in which it was received. Follow these easy steps to make a return within 30 days of receiving your order.
Tell us what you want to return and we will inform you on the best tracked shipping option within 24h. Returns must be directed to our office in The Netherlands.
Send your item in the original packaging. We will fully cover your shipping expenses with a Dippin Diamonds gift card.
Your purchase amount will be refunded within 48h. No need to wait for your return to reach us. If there is an issue during transport, we will resolve it with the courier.
*Unfortunatelly we can not accept returns of custom made diamond paintings. We assist and advise you with your custom order to ensure you are satisfied with your purchase by guiding you through the selection canvas size for each custom diamond painting. Of course, if your painting is not as described or missing, you can still get a refund.
Have a question? We’re here to help! Contact us within 30 days of receiving your order and we will ensure you are satisfied with your purchase.
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