PLEASE NOTE: Due to the global COVID-19 measure, we can not guarantee our usual shipping times. The shipping estimates at this page are up to date, but can unexpectedly be delayed.

As indicated by the World Health Organization, receiving a package is safe. We thus continue to sent your favourite 5d diamond painting kits. We hope you stay safe and healthy.

Shipping times

At Dippin Diamonds our goal is to offer you the best shipping options, no matter where you live. To offer you the best prices and free shipping, we ship directly from our verified manufacturers overseas. Every day, we deliver to customers across the world. The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, customizing, quality check and packaging, all to make sure you receive your order in perfect condition. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer and their local post service process the orders, which takes an additional 1–3 days. During high volume periods, like sales, processing time may increase.

  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15–30 days, but will depend on your location. Select your location below to find your shipping time.
United States

US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 20 and 35 days to arrive at their destination but can take longer from time to time.

United Kingdom

After processing and leaving the warehouse, items usually take between 25 and 45 days to arrive at their destination in the UK, but can take longer from time to time.

Netherlands

Dutch orders are first transported by cargo and then handled by Post NL. After processing and leaving the warehouse, items usually take between 7 and 15 days to arrive at their destination but can take longer from time to time.

Canada, Australia, New Zealand

After processing and leaving the warehouse, items usually take between 20 and 30 days to arrive at their destination but can take longer from time to time.

Germany, France, Belgium, Spain

After processing and leaving the warehouse, items usually take between 20 and 30 days to arrive at their destination but can take longer from time to time.

Norway, Finland, Sweden, Switzerland

After processing and leaving the warehouse, items usually take between 25 and 35 days to arrive at their destination but can take longer from time to time.

Other countries

Is your home country not mentioned here? That means we don’t ship to your destination very often. No worries though, we will most probably be able to ship to your doorstep too! Please contact us with your address and we will check the shipment options for your house. Most likely we can still offer you FREE shipping with a decent delivery time, we just have to check it first to avoid making false promises.

Tracking

We understand that you can’t wait to get started with your diamond painting! Copy your tracking code from our email and insert it here to see the status of your order. It will bring you to the tracking page from AfterShip. 

Can’t find your package? Check our FAQ’s or contact us and we will get to the bottom of it!

Shipping policies

Local customs agency

We are very proud to offer free shipping, wherever your house may be. However, we are not responsible for customs and duties determined by each country’s individual customs agency. Duties, taxes, and other fees are the responsibility of the recipient. Similarly, if for some reason your order is being held by the local customs agency, we are not responsible for any delay in shipping.

Shipping delays

If your order is delayed, first track the package to see the current status. Feel free to contact us if something went wrong and we will work it out. 

Unfortunately, we cannot be responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after ordering. Costs to reship the package will be charged to the customer.

Returns

You are protected by our 100% satisfaction guarantee. If you are unhappy with your purchase, you can return your order to us within 30 days. Your shipping expenses are covered with a Dippin Diamonds gift card. Check out our satisfaction guarantee, for more details.